PatternLab Gift Voucher

DELIVERY
Once you have made your purchase, we will manually process your order, create a unique PatternLab gift voucher code and then email you an eVoucher (email voucher) to the email address you specified during the checkout process. All of our PatternLab gift vouchers are digital documents, we do not provide physical copies of our vouchers and we do not send anything by post. Please make sure you understand this before completing your purchase.

If you have not received your PatternLab voucher within 3 hours of purchase and within our opening hours, please email us at info@designlab.london. Our opening hours are: 9am – 6pm GMT, Monday to Friday.

RETURNS
You can cancel your PatternLab gift voucher to receive a full refund within 14 days from the initial purchase, as long as your voucher code has not been used.

To receive a full refund, please email us at info@designlab.london, quoting your order number and voucher code. We’ll then check the voucher code hasn’t been used, cancel the voucher code and issue you with a full refund. Please note, refunds can take up to 3-5 business working days to appear in your bank account.

For more information, please see terms & conditions.

• eVouchers (email vouchers) will be provided within 3 hrs from the time of purchase but only on working days (Monday – Friday 9am – 6pm). eVouchers will be sent to the email address provided at the point of purchase.
• PatternLab gift vouchers are valid for a period of 12 months from the date of purchase. They cannot be redeemed after the expiry date.
• Only one gift voucher can be used per order, however, multiple items can be added to an order.
• Gift vouchers cannot be used in conjunction with other gift vouchers, sales, or other promotions.
• To use your gift voucher, enter the unique voucher code at checkout on the PatternLab.London website.
• Vouchers are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• No change or credit will be given in the event that the voucher value exceeds the total cost of the order – for example where a £10 voucher is used to purchase a £9.99 product.
• Gift vouchers can be used for part or full payment of an order only. If the order cost exceeds the amount of the gift voucher, the balance must be paid in full by credit or debit card at the point of checkout.
• Gift vouchers are non-transferable and cannot be exchanged for cash.
• Gift vouchers can only be used once, unless reactivated by one of our employees.
• Lost, stolen or destroyed gift vouchers can be replaced, on the condition that the voucher code has not been used. To replace a lost, stolen or damaged gift voucher, email us at info@designlab.london quoting the order number and voucher amount.

What happens to my gift voucher following a return?

• Paid for your order in full using a gift voucher?
  In this case, we will remove the refunded product from your account and reactivate your existing voucher code to be used for your next order.
• Is the purchase amount more than the value of the redeemed voucher?
  The gift voucher will be applied to the items that you keep. Any additional amount paid will be refunded according to the payment method with which you combined the gift voucher.

If you have any questions about these terms and conditions, please email us at info@designlab.london